Shipping Method and Fees (Within the 48 Contiguous U.S. States)
All U.S. orders are shipped using UPS® Ground, UPS® 2nd Day, or UPS® Overnight depending on the level of service you select when placing your order. We may also use FEDEX OR USPS.
Surcharge for Orders Shipping to Alaska and Hawaii
Orders shipping to Alaska and Hawaii ship at the UPS Ground rate, plus a $30.00 surcharge. 2nd Day and Overnight services are not available.
International Orders
MadisonAveGifts ships to Canada. Shipping costs will be calculated based on destination, weight and dimension. Please note MadisonAveGifts. is not responsible for any applicable tariffs, duties, and import taxes, and/or customs delays/returns.
P.O. Boxes
We do not ship to P.O. Boxes at this time. Please email us at customerservice@madisonavegifts.com or call 1-315-551-0066 (Monday-Friday, 9:00am-5:30pm ET) to make special arrangements if necessary.
Backorder Items
If your order includes any backorder items, we will notify you and we will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request.
Tracking Your Order
Once your order has been shipped, you will receive an email containing tracking number and estimated delivery date. We are not liable for any LOST or STOLEN packages. Please reach out to your shipping carrier with tracking number provided.
If you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status
Lost, Missing, or Stolen Packages
MadisonAveGifts is not responsible for any packages that are delayed, damaged, lost in transit, missing or stolen upon delivery, and no replacements or refunds will be issued in any such instance and you must contact the carrier directly for resolution.