RETURNS & EXCHANGES
How to Make a Return
Request a Return Merchandise Authorization (RMA) Form
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
The customer is responsible for the cost of return shipping and any insurance
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
A Return Merchandise Authorization (RMA) form is required for all returns. Please see below on how to request a RMA and make a return.
Please pack your return carefully – we are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.
The customer is responsible for the cost of return shipping and any insurance.
Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.
Refunds will be credited to the credit card used to make the purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Send returns to:
Madison Avenue Gifts
325 Barben Avenue
Watertown, NY 13601