MadisonAve Gifts

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help.ihtml
Help for how to use the Shop

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On-Line Shopping
Shopping in our store is a lot like shopping in a physical store. You can either shop with a certain product in mind or you can look through general categories to see what is available. This PHP Shop is set up in such a way as to make both of these tasks very simple. Click on the category of your choice and you will be taken to a page that will tell you how many items are in that category and it will show you the first grouping of items. Each item is shown with a thumbnail image so that you can get an idea of the product itself. If you are interested in a certain product, simply click on the thumbnail and you will be taken to a detail page for that product. The detail summary will have a larger image of the product, a product description and a way for you to order that item/product. To return to a previous page, simply click on the Back Button/Arrow or click on the Home Page button to begin again. Continue shopping through as many categories as you like.

Searching
Another way to locate a specific product or item is to use the Search button. Type either a word or a product code into the space available and press the Search button. The item or items that correspond to your request will come up in a thumbnail format. Please know that if you are typing in a word, the computer will look for that word in both the product title and the product description, so you may get more products than you wanted. The search perimeters are not restricted so that you will get a wider selection based upon your initial inquiry. When typing the search criteria, it is best to use the singular form of the word and if you don't find that for which you are looking, you can try again using another form of the word or another word that relates to that category. You may search as many times or in as many ways as you want.

Detailed View
In order for you to get more information on a product that you have found in a thumbnail format, simply click on that thumbnail and a larger picture of the product, along with a product description, related products and the ability to order that product will come up on the screen. To return to the thumbnail format, click the Back Button/Arrow at the left-hand top of the screen.

Ordering
ORDERING: There are two ways to order a product. First, you can click the button "Add to the Cart" when the image is in the thumbnail format. This adds the product to your shopping cart and you will be able to review those items before you check-out (or complete your purchase). The second way to order a product is available when you are in the detailed format of the product. At the bottom of the detail page is an Order button that you can click to add the product to your shopping cart and you will again have the ability to review those products before your purchase is complete. If the product comes in a variety of colors or sizes or product combinations, there will be a pull-down menu at the bottom of the detail page. You will need to make your selection before hitting the Order button.

Purchasing
When you have finished shopping, you can then proceed to the "Checkout" page. You can access the "Checkout" from the "Shopping Cart" page which you will see after each product you order or you can access it from the "Cart" button on the top of the screen. You can also proceed directly to "Checkout" by clicking that button on the top of the screen.

To begin the "Checkout", you will have to log in. We have tried to keep the "log in" as simple as possible. Please know that the information is used only for purposes of our business and we do not sell or use the information in any other way. Once you can filled in the registration request, you will only have to enter your User Name and Password for future purchases. Once you have filled in the information, please click on the "Register" button at the bottom of the page. Having logged in, you will be taken to a page that confirms your order and shows you the detail of the billing, including tax and shipping costs. At this point, you can add another address for shipping. When you have checked over the detail page and have entered your shipping information (if different from your billing address), click the "Next" button which will take you to the various payment methods.

Payment
We do accept Visa, Mastercard, Discover and American Express Credit Cards. Please make the selection of which card you are planning to use from the drop down menu. You will then need to fill in the Card User's name, the card number and the expiration date by month and year. All payment information is processed on a secure server space, recorded then manually processed the next business day. When you have completed the information, click on the "Complete Order" button. You will then see a page that confirms the information you entered and it can be printed as a manual record of your order. Your order will be processed and sent upon verification of your payment.

Order Tracking
Once your order has been completed, you can review the order on the "Order Information" page. Once you have logged onto the site again, you will notice at the top of the screen an "Account Maintenance" button. Click on it and you will see a page with the headlines, "Order Information", "Account Information" and "Shipping Information".

In the "Order Information" section, there is a box that lists all of your orders. Select the order you wish to view and click the "view" button. The detail for that order will come up, including the order information, customer information, purchase information and payment information. You can view one or all of your orders anytime.

In the "Account Information" section, you can update your password or your billing information. In the "Shipping Information" section, you can add or maintain your shipping addresses. Both of these sections are here for your convenience and we encourage you to keep them up-to-date in order to make the processing of your orders as quick and efficient as possible.

SHIPPING Additional charges apply for shipments to Alaska, Hawaii, Puerto Rico, Canada or other locations outside the U.S. Please call Customer Service for specifics.

  • Express shipping is available for an additional charge. Heavy or bulky items may not be shippable by express services. Please call us to confirm.
  • Additional shipping and handling charges apply to most oversized items; they are shown in parentheses after each product's price.
  • Sorry, we cannot ship to P.O. Boxes.

ALL ORDERS MUST BE PLACED BY 10pm CENTRAL STANDARD TIME IN ORDER TO PROCESS THE NEXT BUSINESS DAY.PLEASE ALLOW 24-48 HOURS PROCESSING TIME IN ADDITION TO YOUR REQUESTED SHIPPING METHOD.

Shipping Methods

  1. UPS Ground - Order will arrive within 5-7 business days after processing.

  2. UPS Next Day Shipping - Order will process within 24-48 hours and ship out of our warehouse immediately after processing(1-day shipping time)

  3. UPS 2nd Day Air - Order will process within 24-48 hours and ship out of our warehouse immediately after processing(2-day shipping time)

We have tried to make your shopping experience with us a great one! If we can do something to improve upon our site to add to your enjoyment, please let us know. We hope to see you back often.

If you have any queries about this or any other matter, then please do not hesitate to contact us.


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